KLJ is looking for experienced technical writers who work effectively within a defined development environment, but who can readily adapt to changing priorities and aggressive timelines.  He/she must have excellent research skills, and be able to independently prioritize and accomplish a diverse set of responsibilities.

In this role, the successful candidate will be expected to:

• Work within a content development cycle to prepare effective training materials, including administrator and user manuals, job aids, web storyboards, and slide presentations
• Create and update knowledge base articles
• Prepare content using a style guide (team and corporate) to ensure consistency in writing and adherence to guidelines
• Ensure the effectiveness of the training material by performing user acceptance testing, auditing courses, and incorporating user feedback
• Develop and manage relationships in a professional manner across functional areas within KLJ
• Independently apply standards and processes and provide ongoing recommendations for improvement and resolution of issues

  Candidate must have the following:

• A college degree, university diploma, or professional equivalent in a professional writing related area of study
• Minimum 3 years’ professional technical writing and/or training development experience
• Proven experience working on large documentation projects created within a defined content development cycle
• Experience working and building relationships with Subject Matter Experts
• Exceptional written and verbal communication
• Strong technical skills
• Experience with or knowledge of adult learning principles
• Experience with web technologies, familiarity with the application development process and associated terminology, preferably in relation to Microsoft .NET, Microsoft SQL Server and Windows Server
• Experience with Microsoft Office products including Microsoft Excel, PowerPoint, Word, and Outlook
• Competent with Adobe PDF creation and manipulation
• Experience using a Content Management System and XML an asset
• Familiar with Insurance and Claims products and services and asset.
• Willing to work on night shift

Interested applicants may submit their resume to: adelina.aga@brisbanetechnologies.com / bristech@yahoo.com